You can access eServices by using any browser and by inserting this URL on the address bar "https://eservice.shaggarcity.et" You may need to log in or create an account to any service.

To register for eServices, click on the 'Sign Up' button on the homepage. Fill in your personal information including your name, email, phone number, and create a secure password. You will receive a verification email to activate your account. Alternatively, you can sign up using your National ID for faster registration.

After logging in, navigate to the service you want to apply for from the services list. Fill out the required application form with accurate information, upload any necessary documents, and click 'Submit'. You will receive a confirmation with your application reference number that you can use to track your application status.

If you forget your password, click on the 'Forgot Password' link on the login page. Enter your registered email address or phone number, and you will receive an OTP (One-Time Password) to reset your password. Follow the instructions in the message to create a new password.

If you don't have all required documents ready, you can save your application as a draft and return to it later. Once you have all the necessary documents, you can upload them and submit your application. Make sure to submit within the specified timeframe to avoid application expiration.

You can track your application status in two ways: 1) Log in to your account and go to 'My Applications' to see all your submitted applications and their current status. 2) Use the 'Find Application' feature on the homepage by entering your Application ID or Reference Number without logging in.

If experts have requested changes to your application, you will receive a notification. Log in to your account, go to 'My Applications', and click on the specific application. You will see the comments and can upload updated documents or modify the information as requested. After making the changes, resubmit your application for review.

You can communicate with experts through the built-in chat feature available in your application details page. Click on the 'Chat' or 'Messages' icon to start a conversation. You can ask questions, request clarifications, or provide additional information related to your application.

Notifications are sent through multiple channels: 1) In-app notifications - visible when you log in to your account, 2) Email notifications - sent to your registered email address, 3) SMS notifications - sent to your registered phone number for important updates. Make sure your contact information is up to date in your profile settings.

If you experience technical issues: 1) Try refreshing the page or clearing your browser cache, 2) Ensure you're using a supported browser (Chrome, Firefox, Safari, or Edge), 3) Check your internet connection, 4) If the problem persists, contact our technical support team through the 'Help' section or call our support hotline. Provide details about the issue including error messages and screenshots if possible.